Shipping, exchange and returns (extract from the general terms and conditions)

Shipping

• Shipments within Switzerland and Liechtenstein are free of shipping costs.
• Shipments outside Switzerland and Liechtenstein are subject to a graduated flat-rate shipping fee. This is displayed when the order is entered.
• Value added tax: For sales outside Switzerland, the respective domestic tax rate of the recipient country applies. This will be collected and invoiced by the courier service provider.

Exchanges and returns

• Since our products (e.g. duvets and pillows) are essentially hygienic items, an exchange / return / return request may only be made if the delivered goods are returned to us in their original, unused packaging. In particular, the protective film must not have been removed from the product and/or the seal (red band) must not have been broken.
• The product must be returned to TINUSAN AG unopened (protective film and seal unopened), undamaged, clean and in the original packaging.
• The return must be delivered within 14 days of the invoice date.
• To request the return procedure from TINUSAN AG, the customer must contact TINUSAN AG by phone +41 31 506 15 32 or by e-mail service(at)duvetsuisse.com.
• TINUSAN AG does not offer a free collection service. In the case of a return shipment, the customer will have to bear the shipping costs to our return address in Switzerland and Liechtenstein.
• Within Switzerland and Liechtenstein: In the case of replacement, we bear the return shipping costs.
• Outside Switzerland and Liechtenstein: in the event of an exchange, the same conditions apply as for the first shipment.